SHIPPING AND TRACKING INFO

SHIPMENT INFO

NOTE: Due to COVID-19 we are experiencing varying shipment delays in most orders. However, some orders are completely unaffected.

When using “Insured Shipping” or “Standard Shipping” please allow between 3-8 weeks for your package to arrive (under normal circumstances excluding bank holidays and seasonal holidays). We offer shipment tracking numbers with all orders, to learn more about your tracking code read below.

Your shipment tracking number will be provided in the confirmation email sent once your order is shipped, which will usually be sent to you within 3-12 business day(s) after your order has been placed. However, depending on the time of your order (i.e Holiday) the confirmation email may take up to 15 business days to be sent. If any order takes over 60 business days to arrive, please contact us through the provided "Contact Us" form, which can be found under the main menu.

SHIPMENT TRACKING INFO

Looking to track your order? Once your order is processed, you will receive a confirmation email which will include your tracking number.

Confirmation emails usually send out within 3-12 day(s) of your order, however depending on the season (e.g. Holidays) it may take up to 15 business days for you to receive the email. Once you receive the email, follow these steps to easily track your order!

Note: Your tracking number will only appear to be working once the carrier has accepted the package, due to COVID-19 we are experiencing delays with carriers so please don't be afraid if your tracking number doesn't appear to be working

1. Visit the website: https://www.17track.net/en

2. Enter your tracking code into the main box

3. Click the "Track" button